Universal Background Screening

Purpose: To help you understand what you can use Universal Background Screening for and how you can integrate it with BambooHR.

Universal Background Screening

Universal Background Screening has partnered with BambooHR to provide an easy-to-use integration that sends pertinent candidate information to the Universal Background client portal. Submit a background check by simply moving a candidate to the Send to Universal Background status. 

Universal will retrieve the background and verification information of the candidate. When you open the client portal, you will find this information pre-populated, and you can simply confirm the package and submit it for processing.

Universal will process the background check and keep you informed of the order status. Once complete, Universal will then provide you with a link directing you to the report for easy access to the candidate's background check report.

You can learn more about Universal Background Screening in BambooHR® Marketplace.

How do I enable the Universal integration?

Create a non-employee user

Before enabling the integration, you will need to create a non-employee user in Access Levels Settings in BambooHR. When you add an individual as a non-employee user, type Universal for the first name and Background for the last name. The email address is admin@universalbackground.com. Grant the non-employee user Full Admin access. 

By doing this, you can identify the notes Universal Background adds to a candidate profile when the background check is processed and completed.

Candidate statuses

Before enabling the integration, you will need to add a few new statuses to your Candidate Statuses list in our applicant tracking feature.

To add new statuses, go to Hiring in Settings and select Candidate Statuses. We recommend adding two new status options to the list:

  1. Send to Universal Background
  2. Received by Universal Background

Using the Send to Universal Background status will initiate the background check.

Enable integration

Universal will provide you with a URL to create your API key. Log in with your Universal credentials and your BambooHR subdomain.* 

*The subdomain is the first part of your BambooHR URL. For example, if your BambooHR URL is https://helpcontent.bamboohr.com, your subdomain would be helpcontent.

If you have not received the URL from Universal, please reach out to their support team

How do I initiate a background check?

Log in to BambooHR. Go to a candidate profile and change the candidate's status to Send to Universal Background.

What data syncs to Universal from BambooHR?

You can find this information in BambooHR® Marketplace. To learn more about syncing fields, please click here and navigate to the Integration section.

Where do I go for support for this integration?

If you are an existing customer using this integration, please be aware that Universal supports this integration.

Click here to find contact information.