Universal Background Screening

Purpose: To help you understand what you can use Universal for and how you can integrate it with BambooHR.

Universal Background Screening has partnered with BambooHR to provide an easy-to-use integration that sends pertinent candidate information to the Universal Background client portal. Submit a background check by simply moving a candidate to the "Send to Universal Background" status.

Universal will retrieve the background and verification information of the candidate. When you open the client portal, this information will be pre-populated and you can simply confirm the package and submit it for processing.

Universal will process the background check and keep you informed of the order status. Once complete, Universal will then provide you with a link directing you to the report for easy access to the candidate's background check report.

You can learn more about Universal Background Screening in BambooHR Marketplace.

How do I enable the Universal integration?

Create a non-employee user

Before enabling the integration, you will need to create a non-employee user in Access Levels settings in BambooHR. When you add an individual as a non-employee user, type Universal for the first name and Background for the last name. The email address is admin@universalbackground.com. Grant the non-employee user Full Admin access. 

By doing this, you can identify the notes Universal Background adds to the candidate's profile while the background check is processed and completed.

Candidate Statuses

Before enabling the integration, you will need to add a few new statuses to your Candidate Statuses list in BambooHR's applicant tracking feature.

To add new statuses, go to Hiring in Settings and select Candidate Statuses. We recommend you add two new status options to the list:

  1. Send to Universal Background
  2. Received by Universal Background

Using the Send to Universal Background status will initiate the background check.

Enable integration

Universal will provide you with a URL to create your API key. Log in with your Universal credentials and your BambooHR subdomain.* 

*The subdomain is the first part of your BambooHR URL. For example, if your BambooHR URL is https://helpcontent.bamboohr.com, your subdomain would be helpcontent.

If you have not received the URL from Universal, please reach out to their support team

How do I initiate a background check?

Log in to BambooHR. Go to a candidate's profile and change their status to Send to Universal Background.

What data syncs to Universal from BambooHR?

You can find this information in BambooHR Marketplace. To learn more about syncing fields, please click here.

Where do I go for support for this integration?

If you are an existing customer using this integration, please be aware that Universal supports this integration.

Click here to find contact information.

What's next?

Do you need help changing a candidate's status in BambooHR?

Need to hire a candidate and begin their self-onboarding process?