Backgrounds Online

How does Backgrounds Online integrate with BambooHR?

Purpose: To help you understand what you can use Backgrounds Online for and how you can integrate it with BambooHR.

Use background screening solutions with Backgrounds Online directly through the BambooHR platform.

You can learn more about Backgrounds Online in BambooHR Marketplace.

How do I enable the Backgrounds Online integration?

BambooHR

Before enabling this integration, log in to your BambooHR account and click Settings. Select Hiring and add the following candidate statuses:

  • Background Check Request
  • Background Check Started
  • Background Check Completed

These statuses will be triggers for initiating a background check, sending notifications when a background check is in progress, and alerting you when results are ready to review.

Backgrounds Online

Log in to your Backgrounds Online account. Navigate the avatar in the top right corner and select Integrations.

Enter your BambooHR subdomain* and click Update.

*The subdomain is the first part of your BambooHR URL. For example, if your BambooHR URL is https://helpcontent.bamboohr.com, your subdomain would be helpcontent.

If you have not logged in to BambooHR, a new window will automatically open with your BambooHR URL. Enter your login credentials. If you have already logged in, it will automatically link your access.

You will see a green checkmark next to Connection Status when the integration has completed the setup. 

  1. Click Edit under Configure your package options to designate the BambooHR hiring status you wish to use to initiate a background check and the associated default package.
  2. Click Edit under Configure your results notifications to designate the pending and complete background statuses in BambooHR.

 

How do I initiate a background check in BambooHR?

To initiate a background check in BambooHR, navigate a candidate's profile and change their status to the status you have designated to initiate the request in Backgrounds Online. In the example above, this status is Background Check Request.

The candidate will receive an email notification with a secure link for authorizing the background check package you have selected.

Once the candidate submits the information to process the background check, the candidate's status will automatically update to reflect the status you have designated as the in-process indicator (i.e., Background Check Started).

Additionally, a note will automatically add to the candidate's Notes tab containing a link you may have copied and pasted into your browser to view more information on the order.

Once the background check is complete, the candidate's status will automatically update to reflect the status you have designated as the results indicator (i.e., Background Check Complete).

Additionally, a note will automatically add to the candidate's Notes tab containing a link you may have copied and pasted into your browser to view the full report in your Backgrounds Online account. You will receive an email notification letting you know the background check is complete.

What data syncs to Backgrounds Online from BambooHR?

You can find this information in BambooHR Marketplace. To learn more about syncing fields, please click here.

Where do I go for support for this integration?

If you are an existing customer using this integration, please be aware that Backgrounds Online supports this integration.

Click here to find contact information.


What's next?

Do you need help changing a candidate's status in BambooHR?

Need to hire a candidate and begin their self-onboarding process?