2-Step Login Setup

Purpose: If your company is using 2-Step Login, you will be required to set up 2-Step Login authentication in order to log in to BambooHR. This help guide will show you how to set this up.

This feature is currently being tested in Early Access. You may not see this in your account until it is available for all customers. 

Employee Login

The next time you log in to your BambooHR account, you will see a notification letting you know when 2-Step Login will be required. You will have the option to set up the verification code immediately or you can click "Not Yet" to continue through to BambooHR. Once the selected start date occurs, you will not be able to log in without setting up 2-Step Login.

Setup 2-Step Login

If you do not have an authenticator app, you can click on the example for iOS or Android, or you can search for an authenticator app in the app store.

You will not be able to set up 2-Step Login on the mobile app. You will need to set this up in your web browser. Once it is set up, the mobile app will require an authentication app code to log in.

Mobile Device

  1. Open the authenticator app and tap to add a new authentication.
  2. Notice you have the option to scan the QR code or enter the code manually.
  3. Once the QR code is scanned or the code is entered manually, you will see the pass code associated with your BambooHR login credentials. This pass code will automatically regenerate every 30 seconds.

Authentication App Code

Enter the 6 digit code from the authentication app. Check the box if you'd like to remember this computer for 30 days. After 30 days, we'll ask for the code again. Please note that if you log in on another device, you will be asked for a new pass code. Then click "Next."

If you unsuccessfully attempt to authenticate with the pass code too many times, you will be locked out for 30 minutes.

Backup Codes

When setting up your 2-Step Login for the first time, you will be prompted with a list of backup codes. Backup codes are used in case you lose your phone with the authenticator application or don't have access to it. You have the option here to download or print your backup codes and store them in a safe place.

After a code has been used to login, it will have a strikethrough and cannot be used anymore. You can regenerate codes if you've lost them or feel like they've been compromised.

You can also access your backup codes by clicking on your avatar in the top right corner when you are logged into your BambooHR account. Simply select "View 2-Step Login Backup Codes."


What's Next?

Do you need help creating a new password?

Check out our login troubleshooting help guide if you need help logging in.